Terms of Service
Company: Beverage Powders Moka USA LLC
Website: https://www.moka-professional.com/
1. Acceptance of Terms
Welcome to Beverage Powders Moka USA LLC (“Moka USA,” “Company,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of our website, products, services, and related content available through https://www.moka-professional.com/ (the “Website”).
By accessing or using the Website, placing an order, or otherwise engaging with our services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, please do not use the Website.
2. Eligibility
You must be at least 18 years old or the age of majority in your jurisdiction to use this Website or purchase products from us. By using the Website, you represent and warrant that you meet these eligibility requirements.
3. Products and Services
Moka USA offers beverage powders, ingredients, beverage-related products, and related services for commercial and consumer use.
We reserve the right to:
* Modify or discontinue products at any time;
* Limit quantities purchased;
* Refuse or cancel orders;
* Correct pricing, product descriptions, or typographical errors.
All product descriptions, images, specifications, and pricing are subject to change without notice.
4. Orders and Payment
By placing an order through the Website, you agree that:
* All information provided is accurate and complete;
* You are authorized to use the payment method provided;
* You will pay all applicable charges, taxes, shipping fees, and related costs.
We may use third-party payment processors to process payments securely. We do not store complete payment card information on our servers unless specifically stated.
We reserve the right to cancel or refuse any order for reasons including suspected fraud, pricing errors, inventory limitations, or violations of these Terms.
5. Shipping and Delivery
Shipping and delivery timelines are estimates only and are not guaranteed unless explicitly stated.
Risk of loss and title for purchased products pass to you upon delivery to the carrier or upon receipt, depending on applicable law.
You are responsible for providing accurate shipping information. Moka USA is not liable for delays, losses, or additional costs resulting from incorrect addresses or failed delivery attempts.
6. Returns and Refunds
Returns and refunds are subject to our separate Return Policy, if applicable.
Unless otherwise stated:
* Products must be returned unused and in original packaging;
* Perishable or opened products may not be eligible for return;
* Refunds may exclude shipping and handling fees.
We reserve the right to deny refund requests that do not comply with our policies.
7. User Accounts
If you create an account on the Website:
* You are responsible for maintaining the confidentiality of your login credentials;
* You are responsible for all activity under your account;
* You must promptly notify us of any unauthorized access or security breach.
We reserve the right to suspend or terminate accounts that violate these Terms.
8. Acceptable Use
You agree not to:
* Use the Website for unlawful purposes;
* Interfere with Website operations or security;
* Attempt unauthorized access to systems or accounts;
* Upload malicious code or harmful content;
* Copy, reproduce, distribute, or exploit Website content without authorization;
* Misrepresent your identity or affiliation.
9. Intellectual Property
All content on the Website, including text, graphics, logos, product names, designs, images, videos, software, and trademarks, is owned by or licensed to Moka USA and protected by intellectual property laws.
You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit Website content without our prior written permission.
10. Marketing Communications
By submitting your contact information or subscribing to communications, you consent to receive emails, SMS messages, newsletters, promotions, and updates from Moka USA where permitted by law.
You may opt out of marketing communications at any time by using the unsubscribe mechanism included in communications or by contacting us.
11. Third-Party Links and Services
The Website may contain links to third-party websites, applications, or services. We do not control and are not responsible for third-party content, products, policies, or practices.
Your interactions with third parties are solely between you and the third party.
12. Disclaimer of Warranties
THE WEBSITE AND ALL PRODUCTS AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, MOKA USA DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
We do not guarantee that the Website will be uninterrupted, error-free, secure, or free from harmful components.
13. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, MOKA USA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, BUSINESS INTERRUPTION, OR LOSS OF GOODWILL.
OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THE WEBSITE, PRODUCTS, OR SERVICES SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO MOKA USA FOR THE APPLICABLE PRODUCT OR SERVICE GIVING RISE TO THE CLAIM.
Some jurisdictions do not allow certain limitations of liability, so portions of this section may not apply to you.
14. Indemnification
You agree to defend, indemnify, and hold harmless Moka USA and its officers, directors, employees, affiliates, agents, licensors, and service providers from and against claims, damages, liabilities, losses, costs, and expenses arising from:
* Your use of the Website;
* Your violation of these Terms;
* Your violation of applicable laws;
* Your infringement of third-party rights.
15. Privacy
Your use of the Website is also governed by our Privacy Policy below.
16. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State in which Beverage Powders Moka USA LLC is organized or operates, without regard to conflict of law principles.
Any disputes arising from these Terms shall be resolved in the state or federal courts located within the applicable jurisdiction, and you consent to the jurisdiction of those courts.
17. Changes to These Terms
We reserve the right to modify these Terms at any time. Updated Terms will be posted on the Website with a revised effective date.
Your continued use of the Website after changes become effective constitutes acceptance of the revised Terms.
18. Contact Information
If you have questions regarding these Terms, please contact: usa@moka-professional.com
Beverage Powders Moka USA LLC
Website: https://www.moka-professional.com/
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Privacy Policy
Company: Beverage Powders Moka USA LLC
Website: https://www.moka-professional.com/
1. Introduction
Beverage Powders Moka USA LLC (“Moka USA,” “Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit or use our Website and services.
By using the Website, you consent to the practices described in this Privacy Policy.
2. Information We Collect
A. Information You Provide
We may collect personal information you voluntarily provide, including:
* Name;
* Email address;
* Phone number;
* Billing and shipping address;
* Company name;
* Payment information;
* Order details;
* Communications and inquiries;
* Marketing preferences.
B. Automatically Collected Information
When you visit the Website, we may automatically collect:
* IP address;
* Browser type and device information;
* Operating system;
* Pages viewed and interactions;
* Referral URLs;
* Geographic location data;
* Cookies and tracking data.
C. Cookies and Tracking Technologies
We use cookies, pixels, analytics tools, and similar technologies to:
* Operate and improve the Website;
* Remember user preferences;
* Analyze traffic and usage;
* Personalize content and advertising;
* Support security and fraud prevention.
You may control cookies through browser settings; however, disabling cookies may impact Website functionality.
3. How We Use Information
We may use collected information to:
* Provide products and services;
* Process transactions and fulfill orders;
* Communicate with you;
* Respond to inquiries and support requests;
* Improve our Website, products, and services;
* Send marketing communications;
* Conduct analytics and research;
* Prevent fraud and unauthorized activity;
* Enforce legal rights and agreements;
* Comply with legal obligations.
4. Legal Bases for Processing
Where required by applicable law, we process personal information based on:
* Your consent;
* Performance of a contract;
* Compliance with legal obligations;
* Legitimate business interests;
* Protection of rights, safety, and security.
5. Sharing of Information
We may share information with:
A. Service Providers
Third-party vendors assisting with:
* Payment processing;
* Shipping and logistics;
* Hosting and IT services;
* Analytics;
* Customer support;
* Marketing and advertising.
B. Legal and Compliance Purposes
We may disclose information when necessary to:
* Comply with law or legal process;
* Respond to lawful government requests;
* Protect our rights, users, or property;
* Investigate fraud or security issues.
C. Business Transfers
Information may be transferred in connection with mergers, acquisitions, financing, or asset sales.
We do not sell personal information for monetary compensation.
6. Data Retention
We retain personal information only as long as reasonably necessary for:
* Business purposes;
* Legal compliance;
* Tax and accounting obligations;
* Dispute resolution;
* Contract enforcement.
Retention periods may vary depending on the nature of the information and applicable legal requirements.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction.
However, no internet transmission or storage system is completely secure, and we cannot guarantee absolute security.
8. Your Privacy Rights
Depending on your jurisdiction, you may have rights including:
* Access to personal information;
* Correction of inaccurate information;
* Deletion of personal information;
* Restriction or objection to processing;
* Data portability;
* Withdrawal of consent;
* Opt-out of marketing communications.
Residents of certain jurisdictions, including California, may have additional privacy rights under applicable law.
To exercise your rights, contact us using the information below.
9. California Privacy Rights
If applicable under the California Consumer Privacy Act (CCPA) or California Privacy Rights Act (CPRA), California residents may have rights to:
* Know what personal information we collect;
* Request deletion of personal information;
* Correct inaccurate information;
* Limit certain uses of sensitive personal information;
* Opt out of certain sharing activities;
* Be free from discrimination for exercising privacy rights.
We will not discriminate against users for exercising applicable privacy rights.
10. International Users
If you access the Website from outside the United States, your information may be transferred to and processed in the United States or other countries where our service providers operate.
By using the Website, you consent to such transfers where permitted by law.
11. Third-Party Websites
Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party sites.
We encourage users to review the privacy policies of third parties before providing personal information.
12. Children’s Privacy
The Website is not directed to children under 13 years of age, and we do not knowingly collect personal information from children.
If we become aware that we have collected information from a child without appropriate consent, we will take steps to delete it.
13. Marketing and Advertising
We may use third-party advertising and analytics providers that collect information about your interactions with the Website.
You may opt out of promotional emails by clicking the unsubscribe link in communications or contacting us.
14. Do Not Track Signals
Some browsers transmit “Do Not Track” signals. Because there is no universally accepted standard for responding to these signals, the Website may not currently respond to them.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes will become effective upon posting the updated Privacy Policy on the Website with a revised effective date.
Continued use of the Website after changes constitutes acceptance of the updated Privacy Policy.
16. Contact Information
If you have questions regarding this Privacy Policy or our privacy practices, please contact: usa@moka-professional.com
Beverage Powders Moka USA LLC
Website: https://www.moka-professional.com/